Returns and Refund Policy

Welcome to Cayla Henri returns and refund policy.

General Information:

• We strive to process returns as quickly as possible. Please allow up to 14 days for your refund to be processed after we have received the returned item.
  
  

• If you have any questions or concerns regarding our returns policy or need assistance with a return, please don't hesitate to contact us here.
  
  

• Your satisfaction is our top priority, and we appreciate your business and support. Thank you.

Returns and Refund Conditions

We want you to be completely satisfied with your purchase from www.caylahenri.co.uk. If for any reason you are not satisfied, we accept returns within 30 days of purchase under the following conditions:

Unused Condition
Returned items must be unused and in the same condition as when you received them. They must also be in the original packaging.

Initiating a Return:
To initiate a return, please contact us here with your order number and the reason for return. We will provide you with further instructions on how to proceed.

Timeframe:
Returns must be initiated within 30 days of the purchase date.

Refunds or Exchanges
Upon receipt of the returned item, we will inspect it and notify you of the status of your refund or exchange. If the return is approved, we will issue a refund to your original method of payment or provide an exchange for another item of equal value.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part.

Defective Products
If you receive a defective wax melt, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost, including covering return shipping if necessary.

Non-Returnable Items
Certain items are non-returnable, including sale items, gift cards and downloadable products.

Satisfaction Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, including buyer’s remorse, please let us know, and we will do our best to make it right.

Accessibility
Our return policy is accessible to all users visiting our online store. You do not need to log in, sign up, or enter any personal information to view our return policy.

For any further questions or inquiries regarding returns, please don't hesitate to contact us here.